A user's details were changed and I don't understand why - Wissensdatenbank / Deskpro Legacy - Deskpro Support

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A user's details were changed and I don't understand why

Letzte Aktualisierung: 21.10.2014 durch Ben Henley

Question:

A user's details were changed. I want to understand how it happened. How can I troubleshoot this?

Answer:

Open the user's record in the agent CRM app. At the lower left, the CHANGE LOG tab will show you when the change was made, and by which agent/process.

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Autor: Ben Henley
Creation date: 21.10.2014
Last update: 21.10.2014
Publish date: 21.10.2014