With Article and News Templates, you can ensure that your documentation uses the same format and your agents can create templates for different purposes and use them again and again.
Note
Templates are useful for keeping your Help Center content consistent and inline with your brand's style.
Creating Your Templates
To create a template go to the publish app and select Templates from the three dots menu in the navigation panel.
Click + Add in the top right and you will be given the choice to create an article templates or a news template:
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