Community - Deskpro Support

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Bug Report einreichen

Bug Report einreichen

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1

when merging company records, time logs are not merged

Report

0

1

Which version is the official API?

Report

1

3

Printing Issue with Guides

Report

0

3

Export as CSV button does not work in Dashboard Reports

Collecting Feedback

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35

loading screen

Under Review

2

42

New DeskPro Support UI / UX is really bad

Collecting Feedback

7

21

In Ticket's, in Awaiting Agent, Unassigned never shows a count of Unassigned tickets

Collecting Feedback

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25

Macro's for auto replies completely lack formating

Collecting Feedback

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25

Auto-Fill causes mistake when creating users and organizations

Collecting Feedback

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40

Create ticket with Note

Collecting Feedback

1

24

Attached files to a ticket can’t opened in Apple Mail and IOS mail

Collecting Feedback

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19

Subscriptions of Deleted agents for the publish section

Collecting Feedback

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25

Lost focus of a tab after refresh the site

Collecting Feedback

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33

Deleted agents still present inmobile app

Collecting Feedback

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23

AD Sync returns incorrect account

Collecting Feedback

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27

New "Pending" status not included in the Follow up action "change status"

Collecting Feedback

2

31

Login as user works only to for primary brand

Collecting Feedback

1

30

DKIM signing not works

Collecting Feedback

0

37

Impossible to highlight code blocks in knowledge base

Collecting Feedback

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39

Branding - Default departments

Collecting Feedback

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19

Agent Team missing teams and not in order in mobile app

Collecting Feedback

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23

Pressing <Enter> when "Paste or type a link" in Message of Contact form submits unjustified

Collecting Feedback

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19

Flagged list does not honor grouping or fields

Collecting Feedback

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17

Feedback request sent even if it was collected on close

Collecting Feedback

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22

Less than (<) sign in snippets

Collecting Feedback

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21

No obvious way for non-admins to refresh Jira project list

Collecting Feedback

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19

List of recipients linked ticket vs forwarding

Collecting Feedback

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34

Error Log Cannot Be Cleared from Admin Interface

Collecting Feedback

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26

Unable to send ticket when dragging and dropping an attachment from within another ticket

Collecting Feedback

1

63

Flag is seen by all agents

Collecting Feedback

1

14

The operation "billing-charges" is not available in the v2 API

Collecting Feedback

1

29

v1 API return type mismatch

Collecting Feedback

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30

Content of archive is not shown properly

Collecting Feedback

1

34

Toggle All does not work as expected in Department adding for agents

Collecting Feedback

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40

Show full name of items in the side panel on mouseover

Collecting Feedback

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27

New Tasks Notification shown, even though task has been completed

Collecting Feedback

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34

Department Avatars are inconsistent across the helpdesk

Collecting Feedback

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36

Email Templates - Layout - table break

Collecting Feedback

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44

Users with spaces in last name not displayed properly on User Portal

Under Review

0

41

Text in KB articles loses custom coloring when making format changes

Under Review

0

51

Renaming of downloaded files

Collecting Feedback

1

40

It is possible to remove a follow when mandatory fields are still unset and it confuses the interface

Under Review

0

40

Only the pictures of members of a chat department should be used on the proactive chat box

Under Review

0

45

Name adding

Under Review

0

36

Clicking on anchors within articles in the Agent interface doesn't work

Collecting Feedback

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68

Ticket User / CC Fields for User with Multiple E-Mails Issue

Under Review

0

61

Errors with certain special characters such as (ç)

Under Review

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48

Reverting between Ticket escalation - Ticket on hold causes error

Collecting Feedback

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54

Renaming of attached PDFs

Under Review

0

54

Snippets appear differently depending on if you use button or %

Collecting Feedback

1