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2 Link to Support page on the Agent Interface more accessible Collecting Feedback 0
2 Alerts for incoming email processing errors Collecting Feedback 1
1 Ability to create HTML Knowledge, News and Guides Collecting Feedback 0
2 Custom Messenger buttons Collecting Feedback 0
2 Process agent email replies to notes as notes, and emails to replies as replies. Collecting Feedback 0
2 Include Approval information in PDF Export of ticket Collecting Feedback 0
10 Improve colors options for stacked bar graphs Collecting Feedback 0
49 Deskpro Search Metadata Description Collecting Feedback 0
16 Reporting for ignored calls on Voice Round Robin Collecting Feedback 0
5 Adding Audio Option for Deskpro Captchas Collecting Feedback 0
7 Knowledgebase articles should only show up in the language of the user’s choice on the helpcenter Collecting Feedback 0
4 Have widget menu visible at all times on dashboards Collecting Feedback 0
5 API endpoint for per organization custom field Collecting Feedback 0
6 Customisable tab title Collecting Feedback 0
23 Hover pop-up for ticket subject line Collecting Feedback 0
6 Option to change subject line on ticket when user's email contains a different subject Collecting Feedback 0
26 Full Message View Permanent Collecting Feedback 0
5 Confirmation message pop up when changing department of a ticket Collecting Feedback 0
0 Search/filter and delete options for uploaded images Collecting Feedback 0
7 Set triggers to run based on SLA statuses changing Collecting Feedback 0
0 Embedded Widget - Screenshot Function Collecting Feedback 0
1 Send the admin a notification when e-mail is rejected Collecting Feedback 0
11 Reporting on usergroups Collecting Feedback 1
4 Create report that lists out the person the chat is aimed at in a note Collecting Feedback 0
12 Change the default selection in the ticket search Collecting Feedback 0
6 Reports for users Collecting Feedback 0
4 Improved live reporting for Voice Collecting Feedback 0
3 Ability to create variables/global fields in the system Collecting Feedback 0
5 Improve ticket debug logs Collecting Feedback 0
10 Increase amount of tickets shown in ticket list Collecting Feedback 0
6 Improve HTML table formatting Collecting Feedback 0
4 Support multi language in the mobile apps Collecting Feedback 0
4 Show the full hierarchy of custom fields in dpql report output Collecting Feedback 0
2 Chat permissions options, view historical chats. Collecting Feedback 0
2 Support & Integration for Calendly Scheduling Collecting Feedback 0
4 CRM Listing - ability to show or hide Users set to "disabled" Collecting Feedback 0
2 Ability to have individual meta titles for users Collecting Feedback 0
4 Ability to add a value to, or remove a value from, a category-like field Collecting Feedback 0
2 Modifiable robots.txt file Collecting Feedback 0
6 Parsing message content into custom fields Collecting Feedback 0
27 More filter options for text box custom fields Collecting Feedback 0
4 When copying text into Deskpro reply box, would like it to retain original formatting Collecting Feedback 0
7 Ticket filters with 'OR' logical condition Collecting Feedback 0
3 Option for custom links behind the ticket ID number in reports Collecting Feedback 0
3 Task criteria in ticket triggers Collecting Feedback 0
12 Hiding Untranslated Articles Collecting Feedback 1
7 Guide Subscriptions/Notifications Collecting Feedback 0
5 Stop logged in users from being able to edit their name in the ticket submission form Collecting Feedback 0
5 Retain existing field values when adding other values to a multi select field via a trigger Collecting Feedback 0
3 Option to create page sections with H2 and H3 in Guides Collecting Feedback 0