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"download pdf" in agent interface to include ticket field responses
I would really like to see either: 1) a good data export option, which would include all conversatio...
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Delayed Send Feature
I'm not sure if this is a common request for a feature, but I think it would be nifty if the softwar...
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Add Separate Notification for Mentions in Tickets
Deskpro currently displays alerts for Recent Tabs and Notifications next to the search bar, which is...
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Allow us to send a CC to additional emails on the account
Allow us to send a CC to the second (or third, fourth, etc.) e-mail address on the same Deskpro acco...
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Provide a way to record notes in a new ticket
Provide a way to record notes in a new ticket without having to create and then convert a message to...
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Adding a drop down for user CC selection when creating a ticket
I am aware of the Manager feature and have also added the CC option to the ticket entry for our end ...
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Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
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E-mail agent reply template check ticket status
When replying to a customer, you can choose Resolved and Awaiting agent. If your system is using the...
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Auto Save for creating new ticket
One of our agent wrote about more than 100 line and when internet discounted and reconnect again all...
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Custom fields on ticket message in agent interface
As we are using Deskpro as an complete Support Ticket system for a Complete CRM to our Customers. It...
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Load-balanced ticket distribution
The Round Robin ticket distribution is a good start, but it falls short when you have team members t...
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Forward entire ticket history
It is possible to forward a specific message to an external email address.It is also possible to exp...
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Trigger rule by number of replies on a ticket
I would like to be able to trigger an action when the number of replies exceeds certain number of re...
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Quick Actions for Compact ticket list view
The new quick reply looks very helpful, but I have noticed it does not work in the compact list view...
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For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?”
For the built-in Product ticket field, is it possible to set the field to Only enable agent validati...
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Allow for “Internal Only Tickets”
Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never s...
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Allowing for text to be added above Reply Line
For instance right now you can add Custom HTML to be inserted in the subject or the body of an e-mai...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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Include Full Date Instead of "x days ago" on tickets
Us techies prefer as much data as possible at our finger tips to save precious time. I'm imagining a...
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Would like more settings on ticket archiving
Is it possible to have some more settings on ticket archiving? We have perpetual tickets for in-hous...
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Allow the use of variables in signatures.
Often I find myself in need of typing a "Hello John Doe, thank you for the inquiry." Would be neat i...
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Ticket locked information to be smaller
When the ticket is locked, the red banner takes up about 1 inch (height) of screen. This is very val...
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Search via the Product root/familiy as well as version
We have multiple product 'families' and each one has a major version and sub versions. It would be n...
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Background Colour/Font Size changes to ticket fields
It would be nice if we could change the font size/background colour for ticket fields to make them s...
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Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
I have made this same mistake way too many times, that I clickied on a ticket in the list pane, thou...