Can I import data from other systems or helpdesks?

Using Deskpro

Wed, 24th Oct 2012 3:37 pm

We know how important your data is; data portability is part of our company's core values. The Deskp...

Customer Support Software | What is it? Why do I need it?

Thu, 31st Aug 2017 10:35 am

Customer support software and its capabilities have changed markedly over the years, to keep up with...

Using Deskpro

Fri, 26th Aug 2016 12:23 pm

You can offer your usergroups a different welcome message, e.g one in English, one in French, one fo...

Using Deskpro

Mon, 11th Aug 2014 6:12 pm

Question: The From: name for an agent notification should be the user's name, but all our agents ar...

Using Deskpro

Mon, 15th Sep 2014 4:01 pm

The Deskpro agent permissions system is designed to give admins fine control over what agents can se...

Using Deskpro

Mon, 19th May 2014 6:17 pm

By default, the user web portal has tabs for Knowledgebase, Guides, News, Feedback, Downloads, Conta...

Using Deskpro

Thu, 18th Aug 2016 10:41 am

Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...

Using Deskpro

Thu, 5th Jan 2017 11:13 am

Deskpro has a multi-brand feature that allows you to create multiple user portals for the different ...