Deskpro Support
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Can I import data from other systems or helpdesks?
We know how important your data is; data portability is part of our company's core values. The Deskp...
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Customer Support Software | What is it? Why do I need it?
Customer support software and its capabilities have changed markedly over the years, to keep up with...
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How do I change the welcome message for different usergroups?
You can offer your usergroups a different welcome message, e.g one in English, one in French, one fo...
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I'm having trouble with Exchange not sending displaying the 'From:' field
Question: The From: name for an agent notification should be the user's name, but all our agents ar...
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How can I set up agent permissions, permission groups and department access?
The Deskpro agent permissions system is designed to give admins fine control over what agents can se...
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I'm having trouble with some of our portal missing
By default, the user web portal has tabs for Knowledgebase, Guides, News, Feedback, Downloads, Conta...
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How do I remove chat from the user portal but offer chat on a different site?
Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...
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How can I set up a new brand?
Deskpro has a multi-brand feature that allows you to create multiple user portals for the different ...