Question: Can I change my Elasticsearch Index?
You can change your Elasticsearch index on a instance by instance basis. Previous versions of the On Premise Controller used a single index with separate aliases, newer versions have a individual index per helpdesk. When updating the index name the On Premise Controller will validate the name to check if there are any conflicts.
From your instance page scroll down to the services box and click on ElasticSearch to open the instance specific settings.
Click 'edit Parameters'
Update the 'index' box with your new index string and click 'Validate Parameters'
If you have provided a valid index string that is not already in use you will then be able to click 'Save Changes' to update the index string
If you try and rename an index to one that already exists you will get a warning that states it is already in use. You can click confirm and use the existing index, but this can cause issues. We recommend creating and using a separate index for each Helpdesk instance.
As you have changed the index string you will need to click 'Reset Search Index' from the instance Elasticsearch to re-index your Helpdesk using the newly created Index
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