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Introduction

Overview
- What is the On-Premise Controller?
Requirements

Installation

Installation
- Which version should I use?
Install on Linux
- Linux Prerequisites
- Run the OPC install script
Install on VMWare
Install on Virtualbox
- Install the Virtualbox OVA
Install on Proxmox
- Install the OVA on Proxmox VE
Install on Hyper-V
- Install the Hyper-V OVA
Install on Windows
- Windows Prerequisites
- Installing on Windows

Using the OPC

Accessing the OPC Web interface
- Using the OPC command
Using the OPC

Instances

Clustering

Backups

Via the GUI
Via the CLI
- Backing up your instance
- Manual Backups
External Backups
- Considerations for External Backups

Troubleshooting

Advanced Configuration

Firewalls and Networking
Host Configuration
Optimization
- Database optimization
- PHP performance optimization
Disk Management
ElasticSearch
Database
- Modifying MySQL configuration
- Encrypting MySQL
Web
- Adding custom Nginx configuration
Advanced instance setup and configuration
- Migration of data from Zendesk to Deskpro
- Migration of data from Spiceworks to Deskpro

Horizon Upgrade

OPC and Docker

Deskpro container image

How do I revert to an earier instance version?

i Using the OPC

Lewis Stonier

Offentliggjort: 8. aug. 2022|Senest opdateret: 21. aug. 2024

Question: The latest version of the On-Premise controller has caused an issue, how to I revert back to the previous version?

Answer:

CLI

To revert your OPC to an earlier version on the CLI, you will need to run the following:

opc update-opc --opc-image-tag VERSION --opc-image-repo deskpro/deskpro-opc  
 copy

Note

Replace VERSION with the OPC verison you want to revert to.

Hjælpsom Unyttig information

næste sideSetting the timezone on the OPC forrige sideUpdating the OPC

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Sidesektioner

CLI