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Titel
Status
Kommentarer
Aktivitet
60
Add ability to select certain times of the day for chat to be available.
Collecting Feedback
1
26
Add a list of related articles in /kb/{article_id} to the response output
Collecting Feedback
0
50
Customizable Checklists that can be inserted into a ticket interface
Collecting Feedback
2
72
Mass-merge tickets for the same customers
Collecting Feedback
1
57
Managing Custom Fields in Admin
Collecting Feedback
1
46
Add metadata for knowledgebase articles
Collecting Feedback
2
58
JIRA integration - carry over text
Collecting Feedback
1
25
Modify Default set of Ticket Email Notifications
Collecting Feedback
0
39
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Collecting Feedback
0
47
Changing the font family-color of the chat/ticket widget.
Collecting Feedback
0
47
Implement an all/none toggle on ACL lists
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0
38
Triggers and Escalations based on Assigned Agent properties
Collecting Feedback
0
83
Hide other Agents
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6
41
Add schema or RDFa markup
Collecting Feedback
2
36
Ticket creation date should be that of email receipt date
Collecting Feedback
0
49
Add more flags for agents to use
Collecting Feedback
0
41
Improved anti-spam tools
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Collecting Feedback
0
44
Email addresses for Teams
Collecting Feedback
0
27
Custom user fields for specific usergroups
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Collecting Feedback
0
48
Disable automatic sending emails
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Collecting Feedback
1
59
User Dashboard on user portal
Collecting Feedback
1
29
Allow push-message via the live chat system
Collecting Feedback
0
55
JIRA portal triggers
Collecting Feedback
1
37
Show support hours and current time on portal
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Collecting Feedback
0
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Collecting Feedback
1
36
Sort SLA's in admin interface
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Collecting Feedback
0
41
Add ability to clean up or filter unused images and files
Collecting Feedback
0
40
Allow entire IP subnets in whitelist
Collecting Feedback
0
65
Ability for Admin to remote logout agent
Collecting Feedback
1
23
Implement management commands using API in a multi-threaded capable platform.
Collecting Feedback
1
71
Noises for notifications for tickets or IM
Collecting Feedback
1
59
Ignore SSL errors in Web Hook action
Collecting Feedback
0
67
Triggers based on chat
Collecting Feedback
4
24
Ticket forward notification
Collecting Feedback
0
39
Modification to Fields display for filters, ordering, and grouping
Collecting Feedback
0
34
Agent Seperation for Knowledgebase Sections
Collecting Feedback
2
96
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
Collecting Feedback
2
52
Renaming of downloaded files
Collecting Feedback
1
36
Time Log Custom Field Variables
Collecting Feedback
0
54
Create Ticket-Templates more powerful than snippets
Collecting Feedback
0
33
Let agents customize chat notifications when they are mentioned in a note
Collecting Feedback
0
33
Public chat history should be visible to agent handling the ticket that was created from it
Collecting Feedback
0
51
Slack App: Set individual webhooks / channels per Trigger
Collecting Feedback
3
33
I would like to be able to remove the Team box in the ticket window
Collecting Feedback
0