Search Labels - Deskpro Support
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Read-Only permissions to Department
It would be great to have a "Read-Only" option to apply to Permission Groups on Departments to comp...
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Permissions checker tool to test what permissions are effective for different agents across different departments
It would be great to have an “effective permissions” tool which can check that permissions are being...
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Agent permission report
As part of our Annual review, we are looking for a list/report of Agent access rights of each group ...
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Limit access to Macros
Need to be able to restrict agent access so they can only edit/delete personal macros, not the ones ...
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Extended permission scheme for users
At the moment there is an all or nothing approach for user permissions. You either have no permissio...
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Toggle All does not work as expected in Department adding for agents
When adding new Department, Permissions section, Agent Permissions: "Toggle All" in Full Access col...
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Settings to completely hide author, date and/or number of comments from the knowledgebase
It would be nice to have settings to completely hide author details, publish date and/or the number ...
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Split the edit/delete permissions for notes & messages
Essentially we don’t want any messages (to/from our users) to be able to be modified or deleted by o...
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Enabling permissions on macros for Teams
Ability for macros to be restricted for teams rather than just everyone or individual agents.
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Separate Agent Permission to edit own Messages
Agents should be able to edit their own Messages/Notes. This is needed eg. for correctings typos, et...
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Agent Dashboard of important reports
It would be great if Agents who do not have the reports section, instead had visibility of a dashboa...
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I would like to see extra permissions added to Reports
Currently, there are only very basic reports permissions - either you have access to reports, or you...
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Labels - Department based segregation
It would be great to have labels to be enabled only for specific departments (or globally) upon crea...
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Privacy between departments
Option to only see information that pertains to your department. At present, if you toggle the optio...
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Apply Permissions\Department at the Article level
I believe the functionality of articles would be greatly improved if the permission settings could b...
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Separate the owned and team agent permissions
Currently the permissions for owned tickets and team-owned tickets is merged under the "Can modify o...
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A separate agent permission to be able to control agent followers
Additional permissions for agents to add and remove agent followers. At the moment, these permission...
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Allow users under specific domains to register themselves
It would be helpful if we could enable user self-registration for specific domains. Specifically we...
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Exclude a user from a support ticket
To prevent CC chains from escalating, add the ability to block a user (typically CC'ed on the ticket...
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Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
In the past, our agents used to have the option to convert a message to an agent note. We used this ...
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Article agent permissions
I'd like to be able to restrict article access in the agent interface to agents from specific depart...
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Approval for Helpdesk Articles
Hello, For articles and knowledgebase items, I would like to submit a feature request where certain...