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We have enhanced the usefulness of our Labels feature - News / Product / Product (Agent) - Deskpro Support

Nov 1 2022

We have enhanced the usefulness of our Labels feature

Rhestr o awduron

We have enhanced the helpfulness of our Labels feature by making them clickable from the header bar across the interface.

Now, if you click on the text on a label on the left-hand side, it will load a complete list of all the objects in that part of the helpdesk with that label applied, e.g., if you click on the ticket label ‘Complaints’ you will see a list of all Tickets with the ‘Complaints’ label.

Labels Post.png
This feature will work across various types of items across the helpdesk where you can apply labels:

  • Tickets

  • Users

  • Organizations

  • Knowledgebase Articles

  • News Posts

  • Files

  • Community Topics

Plus, you can still remove labels from any of these items by clicking on the cross on the right-hand side.


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