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Deskpro Horizon Release 2022.19.0 - News / Release Announcements - Deskpro Support

Mai 10 2022

Deskpro Horizon Release 2022.19.0

Authors list

We are delighted to announce the latest release of Deskpro Horizon, included are the following improvements:

  • SC 64799 - Improved labels and descriptions of the settings in admin that allow agents as followers in CC fields.

  • SC 71261 - Allow agents to see department fields even if they don't have permission for this department because they are an owner, team member, or follower of the ticket.

  • SC 69427 - Fixed community topic approvement when submission validation is enabled.

  • SC  69035 - Outbound email is now auto-populated when creating an email in the admin channels section.

  • SC 61566 - Fixed where Macro was applying when it should be applied as Follow Up action.

  • SC 68440 - Custom fields drawers:

    • Fixes for validation flags, to save and retrieve correct values.

    • Input spacing improved.

    • Added correct error states.

  • SC 69512 - Secure user password reset by not leaking whether the address exists or not.

  • SC 70641 - Fixed a bug in search where internal query conditions were not handled correctly. These changes will make the search produce more relevant results.

  • SC 56757 - Improved information about the current build version.

  • SC 70845 - Fixed typo in queue name 'Stared' -> 'Starred'.

  • SC 71290 - Unassigned sub-queue has been added back when grouping by agent.

  • SC 70853 - Use existing config for serving /app page.

  • SC 71299 - Fixed regression where unassigned tickets were not getting auto-assigned when the auto-assign on unassigned feature was enabled for ticket replies.

  • SC 70861 - Fixed incorrect validation errors for Queues criteria, namely label and SLA criteria when a picked label or SLA is not required.

  • SC 65494 -  Fix SSO for agents.

  • SC 70489 - Improved v5 migrations:

    • Fixed where ticket 'Saved Lists' were showing duplications in some cases.

    • Fix errors in admin in some configurations of ticket trigger criteria/actions where some toggle options were off.

  • SC 71145 - Fixed display of agent team avatar.

  • SC 71264 - Change how CSP directives are constructed for development environments.

  • SC 71245 - "Improve spelling for the Last logged in message on the Admin Dashboard".

  • SC 65499 - Fixed incorrectly displayed override name in the message history section.

  • SC 66699 - Record delete actions for Emails, Notes, Chats, and Voice messages in the Ticket message history log.

  • SC 58967 - Fix agent comments validation when users’ permissions don't require it.

  • SC 69094 - Limit Twitter message import attempts to once per minute.

  • SC 50248 - Admin. Branding page. Added ability to show only https:// options for the Helpdesk URL dropdown when BE is providing URL as both http:// & https://.

  • SC 71263 - Fix empty drafts being displayed on tickets.

  • SC 70532 - The Macro button in the ticket actions menu has been fixed.

  • SC 44156 - Published old v1/v2 API docs on the website.

  • SC 46539 - Permissions - Mass Actions: UI shows mass action errors.

  • SC 49755 - Internet Explorer 11- Show a please use another browser.

  • SC 58677 - File Custom Field Bugs.

  • SC 59744 - COMMENTS - All comments counts do not take into account unpublished comment count.

  • SC 61270 - Time in billing & time log not editable.

  • SC 63223 - Twitter: Tweet metrics.

  • SC 64046 - REPORTS - table widgets on the Dashboard page selector does not appear.

  • SC 64090 - Agent Teams: showing deleted agents in the table.

  • SC 64799 - Change description of settings.

  • SC 65011 - Shortcut App: create a form missing `Owner`.

  • SC 65164 - HELP CENTER - Calendar pop up selection does not update the field on user form.

  • SC 65273 - Channel API Messages -> clickable links

  • SC 65410 - Consolidate admin/deskpro-ui-leftovers and common/deskpro-ui-leftovers

  • SC 65451 - Shortcut: remove URL from story.

  • SC 65457 - No linked objects behavior

  • SC 66020 - Improve global search

  • SC 66252 - Search is not working on the macro-add label

  • SC 66382 - Ticket Form: User & Org Custom fields permission error

  • SC 66689 - Re-Implement Action per Ticket Message Type

  • SC 67023 - Search is not working on queues criteria

  • SC 67217 - REPLY BOX: Formatting issue with spacing

  • SC 67738 - Agent Permissions - "Can delete and spam tickets' Unassigned option not applying correctly to agents

  • SC 67739 - REGEX inefficient for history

  • SC 67935 - Log a unique error in our local PHP logs that are shared with Sentry so we can cross-reference them

  • SC 68074 - EMAIL LOGS: Rejected hover text always shows from_invalid as rejected reason

  • SC 69086 - CRM PROFILES: Open Ticket List

  • SC 69203 - Sentry: Add tracing from UI to endpoints

  • SC 69660 - Follow on to SC - 59812 Custom fields bugs

  • SC 69788 - Display a Technical Error message to the user

  • SC 69796 - Select Field Error State

  • SC 70068 - Add Changesets to deskpro-product

  • SC 70312 - Resetting Queues Bugs

  • SC 70337 - Rename app "installer" service and associated command

  • SC 70406 - Ticket Lists UI Issues

  • SC 70799 - Consolidated upgrade of Shortcut and JIRA apps

  • SC 70830 - The agent interface cannot view images in the message submitted via the ticket form

  • SC 71014 - Error downloading ticket debug file

  • SC 71027 - Ticket Message - View source Modal

  • SC 71137 - Scheduled tasks warning is showing on the cloud

  • SC 71192 - Ticket Message - View source Modal UI issues

  • SC 71198 - Saved lists show many duplicate rows

  • SC 71238 - Delete all dead queries, mutations, and fragments

  • SC 71261 - Department Field incorrectly rendered as empty

  • SC 71261 - Allow agents to see department fields even if they don't have permission for this department because they are owners, team members, or followers of the ticket

  • SC 71689 - Migration to strip old email templates from other trigger action features


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