Using Deskpro
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I'm having trouble receiving notification emails when I create a ticket
Published: 26 Meh 2014
013 Maw 2018 -
How can I run an email-only helpdesk?
Published: 26 Meh 2014
07 Rhag 2018 -
I'm having trouble with text formatting
Published: 26 Meh 2014
013 Maw 2018 -
I'm having trouble with emails being processed from a POP3 account
Published: 26 Meh 2014
013 Maw 2018 -
What is the difference between labels and search terms in knowledgebase articles?
Published: 26 Meh 2014
013 Maw 2018 -
How do I resize the panes of the agent interface?
Published: 27 Meh 2014
013 Maw 2018 -
How do I remove chat from my portal while still offering chat on a different site?
Published: 9 Gorff 2014
014 Maw 2018 -
I'm having trouble deleting a table from a ticket reply
Published: 24 Gorff 2014
014 Maw 2018 -
How do I set up an Outlook account as a ticket account for Cloud?
Published: 24 Gorff 2014
014 Maw 2018 -
Why can't I see flags?
Published: 28 Gorff 2014
128 Gorff 2014 -
I'm having trouble with incoming emails not being turned into tickets
Published: 29 Gorff 2014
014 Maw 2018 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 29 Gorff 2014
014 Maw 2018 -
I'm having trouble with some tickets ending up in random departments
Published: 30 Gorff 2014
014 Maw 2018 -
I'm having trouble with my macro not adding text to a reply
Published: 1 Awst 2014
014 Maw 2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11 Awst 2014
014 Maw 2018 -
How do I limit agent access to tickets by department?
Published: 12 Awst 2014
114 Maw 2018 -
How do I embed a contact form within my website?
Published: 14 Awst 2014
014 Maw 2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: 14 Awst 2014
014 Maw 2018 -
How does user auto-response flood protection work?
Published: 14 Awst 2014
014 Maw 2018 -
How do I set up an internal knowledgebase for agents only?
Published: 14 Awst 2014
014 Maw 2018 -
Can Deskpro integrate with other software?
Published: 2 Medi 2014
027 Maw 2019 -
How do I bill users or record time spent on support?
Published: 2 Medi 2014
08 Maw 2018 -
How do I use drag and drop ticket attachments?
Published: 2 Medi 2014
014 Maw 2018 -
How can I send automatic SMS notifications to agents?
Published: 5 Medi 2014
014 Maw 2018 -
I'm having trouble with agents not receiving SMS alerts
Published: 5 Medi 2014
014 Maw 2018 -
What is Deskpro Cloud?
Published: 8 Medi 2014
027 Maw 2019 -
What are the different interfaces within Deskpro?
Published: 8 Medi 2014
08 Maw 2018 -
I'm having trouble with duplicate actions from a custom trigger
Published: 8 Medi 2014
014 Maw 2018 -
How do I assign out-of-hour tickets to a particular team?
Published: 8 Medi 2014
12 Medi 2021 -
How can I filter bounce messages?
Published: 8 Medi 2014
014 Maw 2018 -
How do I automatically increase ticket urgency on tickets from organization managers?
Published: 8 Medi 2014
014 Maw 2018 -
How do I automatically email users when their ticket has been assigned?
Published: 8 Medi 2014
014 Maw 2018 -
Can I use LDAP to sign in my agents?
Published: 9 Medi 2014
01 Ebr 2019 -
Can I use Active Directory to sign in my agents?
Published: 9 Medi 2014
01 Ebr 2019 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: 10 Medi 2014
014 Maw 2018 -
Can I track a Service Level Agreement within Deskpro?
Published: 10 Medi 2014
09 Tach 2017 -
How can I keep up to date with changes in Deskpro?
Published: 10 Medi 2014
08 Tach 2017 -
How do I set up round robin ticket assignment?
Published: 10 Medi 2014
32 Medi 2021 -
How can I reply to user tickets by email?
Published: 10 Medi 2014
012 Maw 2019 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Published: 10 Medi 2014
014 Maw 2018 -
How can agents communicate with each other within Deskpro?
Published: 10 Medi 2014
09 Tach 2017 -
What are archived tickets and why should I use archiving?
Published: 10 Medi 2014
014 Maw 2018 -
Is there a Deskpro smartphone app?
Published: 11 Medi 2014
22 Medi 2021 -
I'm having trouble with knowledgebase articles not loading
Published: 12 Medi 2014
014 Maw 2018 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 16 Medi 2014
014 Maw 2018 -
How do I add information to a ticket without emailing the user?
Published: 16 Medi 2014
014 Maw 2018 -
How do I change the fields on the ticket form?
Published: 16 Medi 2014
012 Ebr 2022 -
Can I see the Deskpro source code?
Published: 4 Ebr 2016
09 Tach 2017 -
Can I keep my existing support email address?
Published: 23 Medi 2014
01 Ebr 2019 -
How do I automatically sort email that's forwarded into a single inbox?
Published: 24 Medi 2014
014 Maw 2018