Using Deskpro

How can I further customize my chat widget?

Lauren Cumming

Published: 22 Meh 2016

0

14 Maw 2018
How do I create a welcome message for my portal?

Lauren Cumming

Published: 8 Awst 2016

0

21 Maw 2019
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Published: 8 Awst 2016

0

14 Maw 2018
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

Published: 18 Awst 2016

0

14 Maw 2018
How do I change the welcome message for different usergroups?

Lauren Cumming

Published: 26 Awst 2016

0

14 Maw 2018
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Published: 16 Medi 2016

0

14 Maw 2018
How do I add a custom favicon to the user portal?

Lauren Cumming

Published: 16 Tach 2016

0

15 Ion 2019
How can I change the name of the "Contact Us" tab?

Lauren Cumming

Published: 16 Tach 2016

0

14 Maw 2018
How can I set up a new brand?

Lauren Cumming

Published: 5 Ion 2017

0

14 Maw 2018
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

Published: 2 Maw 2017

0

14 Maw 2018
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Published: 13 Maw 2017

0

14 Maw 2018
What do I do if I need a specific feature?

Christopher Padfield

Published: 19 Ebr 2017

0

14 Maw 2018
How do I create a HAR file for troubleshooting?

Benedict Sycamore

Published: 25 Hyd 2017

0

7 Tach 2019
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"

Colin Dunn

Published: 21 Tach 2017

0

15 Ion 2020
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

Published: 22 Chwef 2018

0

14 Maw 2018
How do I link tickets to community topics?

Benedict Sycamore

Published: 19 Maw 2018

0

10 Medi 2019
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Published: 5 Ebr 2018

0

5 Ebr 2018
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Published: 8 Mai 2018

0

15 Ion 2019
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

Published: 8 Mai 2018

0

26 Hyd 2021
How do I run a report showing ticket activity grouped by agent and department?

Benedict Sycamore

Published: 9 Mai 2018

0

9 Mai 2018
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

Published: 9 Mai 2018

0

10 Chwef 2022
How do I display dates in the US format in reports?

Benedict Sycamore

Published: 9 Mai 2018

0

2 Ion 2019
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

Published: 11 Mai 2018

0

6 Chwef 2019
How do I add an organization-wide email signature?

Grace Howlett

Published: 24 Mai 2018

0

10 Hyd 2019
How do I best link to other portal content from guide topics?

Benedict Sycamore

Published: 31 Mai 2018

0

31 Mai 2018
How can I receive text alerts populated with ticket information?

Benedict Sycamore

Published: 5 Meh 2018

0

5 Meh 2018
How do I prevent satisfaction survey requests being sent to particular users?

Benedict Sycamore

Published: 5 Meh 2018

0

5 Meh 2018
How can I use Zapier with Deskpro?

Benedict Sycamore

Published: 5 Meh 2018

0

6 Meh 2018
How can I connect Deskpro to other apps that aren't yet integrated?

Benedict Sycamore

Published: 6 Meh 2018

0

6 Meh 2018
How does Deskpro match email replies to their proper tickets?

Christopher Nadeau

Published: 26 Gorff 2018

0

26 Gorff 2018
What are the cookies that Deskpro uses?

Christopher Nadeau

Published: 5 Medi 2018

0

8 Meh 2022
Can I change the title of the 'Department' field on the contact form?

Grace Howlett

Published: 14 Tach 2018

0

14 Tach 2018
Removing Comments on Satisfaction

Emily Booth

Published: 7 Rhag 2018

0

7 Rhag 2018
Hide Option to Upload Image

Emily Booth

Published: 7 Rhag 2018

0

7 Rhag 2018
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Grace Howlett

Published: 4 Rhag 2018

0

4 Rhag 2018
QR Code for Mobile App

Emily Booth

Published: 10 Rhag 2018

0

10 Rhag 2018
How to Download a Process Log

Emily Booth

Published: 11 Chwef 2019

0

13 Maw 2019
How can I set different styling for emails across different brands?

Grace Howlett

Published: 14 Chwef 2019

0

14 Chwef 2019
How can my users view & manage their tickets within the portal?

Grace Howlett

Published: 28 Chwef 2019

0

28 Chwef 2019
Where is the On Hold Action?

Emily Booth

Published: 12 Maw 2019

0

12 Maw 2019
Why are some automatic Replies added as an internal Note?

Emily Booth

Published: 21 Maw 2019

0

20 Meh 2019
How long can User open a Resolved ticket

Emily Booth

Published: 15 Ebr 2019

0

25 Ebr 2019
Making email templates brand specific

Matthew Wray

Published: 26 Meh 2019

0

8 Meh 2022
Reverting Community to Feedback

Matthew Wray

Published: 13 Awst 2019

0

2 Medi 2019
Can I send SLA notifications to a Slack channel?

Grace Howlett

Published: 4 Hyd 2019

0

14 Hyd 2019
Upscope Integration

Emily Booth

Published: 14 Hyd 2019

0

15 Hyd 2019
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

Published: 14 Hyd 2019

0

19 Gorff 2021
Adding tasks to tickets with triggers

Matthew Wray

Published: 15 Hyd 2019

0

17 Hyd 2019
Updating to the New Email Templates Editor

Emily Booth

Published: 24 Maw 2020

0

20 Gorff 2020
Microphone not Working

Emily Booth

Published: 20 Mai 2020

0

20 Mai 2020