Neidio i'r brif gynnwys

I'm having trouble with knowledgebase articles not loading - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

I'm having trouble with knowledgebase articles not loading

Rhestr o awduron

Question:

I'm working with Knowledgebase articles. Sometimes I find that when I open a Knowledgebase article, only the beginning of the article is displayed. A 'loading' symbol is displayed but the rest of the article never loads:

 

 

How can I fix this?

Answer:

This problem can happen when you have a lot of tabs open containing Knowledgebase articles and/or news posts. Close other tabs and then reload the article you want to edit.

Defnyddiol Annefnyddiol

Roedd 30 o 58 o bobl yn teimlo bod y dudalen hon yn ddefnyddiol

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Angen atgofiad am eich cyfrinair?