Google Workspace Setup - Deskpro Support

Deskpro Support

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Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

Approvals
Labels
Satisfaction
- Satisfaction Survey
- Satisfaction Settings and Actions
Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
Triggers
SLAs
Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources

CRM

Apps & Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Google Workspace Setup

yn Authentication and SSO

Cyhoeddwyd: Jun 26, 2024|Diweddarwyd diwethaf: Jun 26, 2024

Note

This guide page covers app functionality provided by Google Workspace, and is not managed by Deskpro.

For any issues or support related to the use of this application, please contact Google Support.

SSO

Google has created their own Pre-integrated SSO application for Deskpro within Google Workspace.

Their guides on how to configure their application are available here

Auto Provisioning

Google Workspace's SSO application also supports Auto Provisioning to provision your users into Deskpro automatically.

This feature uses the Deskpro API and requires an API key. These can be generated from Admin > Apps & Integrations > API Keys.

You may also require an API URL. This will be your helpdesk URL followed by /api/v2, i.e,

https://support.example.com/api/v2
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Their guides on how to configure Auto Provisioning are available here

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