Neidio i'r brif gynnwys
Bahasa Indonesia Bălgarski Čeština Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Cysylltu â ni

Newydd i Deskpro Support? Cofrestru am gyfrif

Angen atgofiad am eich cyfrinair?
Bug Report Design Feedback
Cyflwyno Feature Request
Bug Report Design Feedback
Cymuned
Cymuned
Cyflwyno Feature Request
Bug Report Design Feedback
Teitl
Newid mewn statws
Sylwadau
Gweithgaredd
List of user Downloads through the REST API
… Collecting Feedback
0
Enable Trigger on Billing & Logs add/update
… Collecting Feedback
0
Condensed view of Ticket & messages in Agent Interface
… Collecting Feedback
0
Reorder custom choices - Nesting
… Collecting Feedback
0
Ticket locked information to be smaller
Planning Collecting Feedback
1
Round Robin Queue outside Working Hours
… Collecting Feedback
1
Ability to have different working hours for different days of the week
… Collecting Feedback
2
Away from Desk to disable Round Robin for Agent
Planning Collecting Feedback
4
API should return ID of "predefined choices" custom field
… Collecting Feedback
0
Allow the use of variables in signatures.
… Collecting Feedback
2
Copy form layout from another department
… Collecting Feedback
0
Working hours taken into account in escalations OR SLAs to be completed by actions
Planning Under Review
4
Would like more settings on ticket archiving
… Collecting Feedback
0
On hold in reporting
… Collecting Feedback
0
Chat fields required to help with chat reporting
… Collecting Feedback
0
Tasks Included in Quick Search Results
… Collecting Feedback
0
Include Full Date Instead of "x days ago" on tickets
Planning Collecting Feedback
2
Add agents to teams while AD synchronization
… Collecting Feedback
0
Provide API Mechanism to authenticate users against Deskpro DB
… Collecting Feedback
0
Ability to customize satisfaction survey questions
Planning Collecting Feedback
2
Department separation
… Collecting Feedback
0
Adding a drop down for user CC selection when creating a ticket
… Collecting Feedback
1
Allow agent filtering on Ticket Satisfaction reports
… Collecting Feedback
1
Add agent permission to view \ hide Notes field.
… Collecting Feedback
0
Addition of a Time Stamp Variable for Snippets
… Collecting Feedback
0
Customization of who the Customer Satisfaction Survey is sent to
… Collecting Feedback
0
Allowing for text to be added above Reply Line
… Collecting Feedback
0
Tasks visible to clients (by agent choice) based on ticket
… Collecting Feedback
1
System wide holiday & working hours definition
Planning Collecting Feedback
3
Mailchimp Integration
Planning Under Review
0
Allow for “Internal Only Tickets”
… Collecting Feedback
3
Create an OR function for custom filters
Planning Collecting Feedback
4
Allow us to send a CC to additional emails on the account
… Collecting Feedback
1
Give Users Service (Support) Credits to use as part of their support contract
… Collecting Feedback
1
Option to alphabetize category list items
Planning Collecting Feedback
0
More conversation in linked tickets created
Planning Collecting Feedback
0
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Planning Collecting Feedback
0
Department ticket bubble color
Planning Collecting Feedback
0
Quick Actions for Compact ticket list view
… Planning
3
Better management of the categories
Planning Collecting Feedback
2
Admin able to sign agents out of chat
Planning Under Review
1
Insert KB article link/content into a new ticket
Planning Collecting Feedback
0
Store customized Twig templates in filesystem for versioning
Planning Collecting Feedback
0
Mention creation of linked tickets as notes
Planning Collecting Feedback
0
Trigger rule by number of replies on a ticket
Planning Collecting Feedback
0
Tree view for linked tickets
Planning Collecting Feedback
0
Simplify task of creating a ticket from agent interface
Planning Collecting Feedback
0
Add Separate Notification for Mentions in Tickets
Planning Collecting Feedback
1
Ability to "Notify All Agents" in Triggers
Planning Collecting Feedback
0
Move Messages to Other Tickets
Planning Collecting Feedback
0