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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Title
Status change
Comments
Activity
Disable new ticket creation on specific email account/s allowing replies for active tickets
… Report
0
Integration to project management system Clickup
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0
Agent option to enable reply formatting by default
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0
SLA failed not clear enough
… Collecting Feedback
0
Ability to change star to none
… Collecting Feedback
0
Ability to minimise collapse the reply box
… Collecting Feedback
0
Auto remove user from ticket by user reply/response mails
… Collecting Feedback
0
Ability to "HIDE" disabled users, organizations, etc. in Tickets
… Report
0
Ability to re-order lists
… Collecting Feedback
0
Feedback post v5 to v6 upgrade
… Report
0
Notification about updated KB articles
… Report
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Adding text beneath the Signature box
Collecting Feedback 3mos Report
0
Subscribe a batch of users to new/modified knowledgebase articles
Collecting Feedback 3mos Report
0
Display deleted tickets in addition to Open and Resolved
Collecting Feedback 3mos Report
0
Option to change sorting order of ticket content
Collecting Feedback 3mos Report
1
DQPL: Total ticket open time - Work hours only
… Report
0
Adding support for O365 Protected messages
Collecting Feedback 3mos Report
0
Task should only be allowed to close if the Minimum Number of Characters are entered on it
Collecting Feedback 3mos Report
0
How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
Collecting Feedback 3mos Report
0
Creating a trigger to later the way users receive agent reply triggers
Collecting Feedback 3mos Report
0
Action Code to add CCs to a ticket
Collecting Feedback 3mos Report
0
Add Notification
Collecting Feedback 3mos Report
0
Organization Managers should not be cc'd on their own tickets
Collecting Feedback 3mos Report
0
Separate the owned and team agent permissions
Collecting Feedback 3mos Report
0
Allow a user to be created within Deskpro without the need for an email address.
Collecting Feedback 3mos Report
0
Scheduled tickets/tasks
Report 8mos Collecting Feedback
1
Ability to create HTML Knowledge, News and Guides
Collecting Feedback 3mos Report
0
Process agent email replies to notes as notes, and emails to replies as replies.
Report 10mos Collecting Feedback
0
Sticky Message/note toolbar
Collecting Feedback 3mos Report
0
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
Collecting Feedback 3mos Report
0
Please add ticket satisfaction criteria to the ticket search function on the Agent site
Collecting Feedback 3mos Report
0
Search, categories and filter for uploaded images - knowledgebase
Collecting Feedback 3mos Report
0
Able to delete your previously uploaded images into knowledgebase
Collecting Feedback 3mos Report
0
Search/filter and delete options for uploaded images
Collecting Feedback 3mos Report
0
Embedded Widget - Screenshot Function
Collecting Feedback 3mos Report
0
Embedded Widget - Context Sensitive Help
Collecting Feedback 3mos Report
0
Send the admin a notification when e-mail is rejected
Collecting Feedback 3mos Report
0
Define working hours for escalations
Collecting Feedback 3mos Report
0
Possibility to change default values for ticket advanced search
Collecting Feedback 3mos Report
0
Möglichkeit den Login für User abzuschalten
Collecting Feedback 3mos Report
0
Massen-Löschung von Usern/ bulk user deletion
Collecting Feedback 3mos Report
0
Archivierung von Tickets
Collecting Feedback 3mos Report
0
Group by status.
Collecting Feedback 17s Report
0
Reporting on usergroups
… Collecting Feedback
1
Create report that lists out the person the chat is aimed at in a note
… Collecting Feedback
0
Change the default selection in the ticket search
… Collecting Feedback
0
Reports for users
… Collecting Feedback
0
Improved live reporting for Voice
… Collecting Feedback
0
Ability to create variables/global fields in the system
… Collecting Feedback
0
Display organization Parent in ticket as well as the Organization
… Report
0