Deskpro Support
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Download all attachments at once
Now we download the attachments one by one, it would be faster to save it at once. Could you please ...
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Content v2 API POST for Articles/Downloads
I'm liking the V2 API you are working on. I adjusted most of my code to work with it, but I have one...
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Renaming of downloaded files
I noticed that files are being renamed during the download. For example spaces are replaced by hyphe...
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Changing the Download URL occasionally generates incorrect file size
I've tweaked hotlinked URLs in some of our systems Downloads. Occasionally, changing the hotlink URL...
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Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
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Prevent PDF downloads from opening via raw URL
In our system, we host a number of confidential files that should only be visible to Users/User Grou...
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"download pdf" in agent interface to include ticket field responses
I would really like to see either: 1) a good data export option, which would include all conversatio...
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Download ticket as PDF without agent notes
It is currently possible to download an entire ticket as PDF. I find this very useful in some situat...
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List of user Downloads through the REST API
A number of teams in our organisation would like to access a list of all users (names and email addr...