I'm not sure if this is a common request for a feature, but I think it would be nifty if the software had a delay send or send reply at a specified time feature - like Outlook. For example, I'm up late today and I'm responding to a few tickets, but I really don't want people seeing that I'm e-mailing them at 2:00 am when I close a ticket or await a response. I think it would be great if there was a check mark or option like in Outlook to delay send the message? Don't know if this is possible, but would be very helpful. This way I would hit send response at 8:00 am for example, it and looks more normal that I'm in at a reasonable hour vs. can't sleep, etc. If anyone else needs this feature - definitely like so it can be added.