Етикети за търсене - Deskpro Support

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188 search results for "2018"

I'm having trouble with my portal chat tab

Using Deskpro
Wed, 9th Jul 2014 4:41 pm

Chat between agents and users is available through the chat widget in your portal/site you have embe...
How do I set up round robin ticket assignment?

Using Deskpro
Wed, 10th Sep 2014 5:00 pm
Коментари (3)

For a large helpdesk, you may want to automatically assign incoming tickets to agents. This makes it...
Is Deskpro available through the UK public sector G-Cloud framework?

Sales, Billing & Legal Payment & Renewals
Mon, 1st Feb 2016 4:18 pm

Yes, you can find us at the Gov.UK Digital Marketplace within the G-Cloud 6 framework.
How many users can I have?

Sales, Billing & Legal Payment & Renewals
Tue, 18th Sep 2012 12:13 pm

Deskpro pricing is based on the number of agents (the people that provide support) you have in your ...
Annual billing for Cloud

Sales, Billing & Legal Payment & Renewals
Mon, 17th Aug 2015 5:31 pm

Question: I want to use your Cloud service, but I prefer annual billing instead of monthly payment....
Do you charge for updates to Deskpro?

Sales, Billing & Legal Payment & Renewals
Mon, 17th Aug 2015 12:17 pm

We don't charge anything extra for updates - they're included in the price of the software. We ship...
How do I change the chat widget language?

Using Deskpro
Tue, 29th Jan 2013 9:15 am

Note: This information is kept here for legacy purposes. If you are running later versions of Deskpr...
What are the default triggers for?

Using Deskpro
Thu, 22nd Jan 2015 6:24 pm

Your helpdesk comes with default triggers which carry out basic helpdesk processes like: Sending an...
Can Deskpro send SMS text notifications?

Using Deskpro
Thu, 25th Sep 2014 10:19 am

Yes, you can integrate Deskpro with an account with a third-party SMS service, enabling you to alert...
What is an agent?

Using Deskpro
Tue, 18th Sep 2012 12:11 pm

An agent is a member of your organization who uses your helpdesk, and has an account that lets them ...
Finding a field name for User Auth Data

Using Deskpro
Mon, 14th Dec 2015 5:31 pm

You can import data from an external usersource into a custom User Auth Data user field within Deskp...
How do I set up an internal knowledgebase for agents only?

Using Deskpro
Thu, 14th Aug 2014 4:50 pm

Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...