Етикети за търсене - Deskpro Support
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What do I do if I need a specific feature?
Deskpro is a powerful product with an extensive feature set, but there are an infinite number of goo...
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I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"
Problem: I am getting the error "Invalid Redirect - Attempted to redirect to an offsite host." when ...
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I'm having trouble with an error: "Connection timed out" whilst upgrading
If you try to upgrade Deskpro and get an error with something like this: ... [EXCEPTION] GuzzleH...
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Can I BCC: someone into a ticket thread?
There is no function to BCC someone into a ticket, by design. Consider what happens if a person who ...
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How do I send a different auto-reply to new users?
Suppose the sales team want to customize the email auto-response when tickets are submitted to the S...
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Creating Effective New Ticket Contact Forms
What is a Ticket Contact Form? Your Ticket Contact Form is a default feature in the User Portal tha...
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How do I use the filter pane?
The left-hand filter pane is collapsible. Click the < icon to collapse it. When collapsed, it will ...
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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What documentation is available for Deskpro?
To quickly start using your helpdesk, follow the Getting Started article series. This will show you ...
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What resources are available for teaching agents to use Deskpro?
When you add a new agent to your helpdesk, the agent is automatically emailed a copy of the Agent Qu...
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What are archived tickets and why should I use archiving?
Ticket archiving is used to maintain performance on helpdesks with a very large number of old ticket...
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