Етикети за търсене - Deskpro Support
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How can I take screenshots in Deskpro?
Using screenshots to answer customer questions can be a very quick and efficient way of responding. ...
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How do I generate debug information for a ticket?
Occasionally, one of our agents may ask you to attach debug information for a ticket to help diagnos...
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How can I copy data from user authentication apps into custom user fields?
You can pull data from a user auth app (such as Active Directory or LDAP) and save it directly in yo...
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How can I change the format and display of date and time?
You can customize the format that Deskpro uses to display dates and times in the Dates and Times sec...
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How can I set up ticket assignment workflows?
Your helpdesk may need several agents to work together to resolve a ticket. For example, a ticket se...
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How do I remove links to Deskpro from email notifications?
By default, if you have the Deskpro Portal enabled, user email notifications include links to allow ...
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Sending different auto-responses based on email address
Using triggers, you can customize the auto-response when a user submits a new email ticket, based on...
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Why can't I add a custom ticket status?
Deskpro status is used to track who needs to respond to the ticket next. The core statuses are Await...
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How do I assign multiple tickets to one user from another?
If you have a user (not an agent, where this happens by default during deletion) that you wish to ma...
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How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
The best way to implement this is using departments (combined with agent permission groups) rather t...
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How do I set up an email account for outgoing messages only?
Most email messages sent by Deskpro are linked to a particular ticket. Some automatic emails do not...
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Ticket followers replying by email is going to the user not the agent
Question An agent who was following a ticket tried to reply by email to the agent who was assigned ...
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I'm having a trouble with users being unable to add attachments to tickets
There are a number of admin settings which can prevent some attachments working. 1. In Setup > Sett...
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How do I convert a normal user to an agent?
Question: Someone I want to act as an agent in the helpdesk has been added as a user. How do I upgr...
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Why aren't Community Channels showing up on my portal?
Question On the user portal, the Community section is showing up, but no channels are available to s...
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I'm having trouble changing the order of messages displayed on a ticket
Question I want to change the chronological order that messages are displayed on a ticket, from new...
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Why is some of my agent interface missing?
Question: When I log in to the agent interface, I find that one section of the interface isn't ther...
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Why does cc'ing an agent on a ticket email create extra ticket?
Question: An agent account was cc'd in on the email which created a ticket. But when the agent repli...
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I'm having trouble receiving notification emails when I create a ticket
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
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I'm having trouble with text formatting
Question When I type into a certain ticket or article, all the text comes out weirdly formatted (e....
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Is there a way to CC: someone into a ticket?
You can add a user to the ticket CC field - this means they will be copied in on ticket email messag...
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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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How do I stop bounces and Out of Office messages being turned into tickets?
Question: We use one of our ticket email addresses to send out a company newsletter. Some of the ne...
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How do I use variables in snippets, messages and webhook actions?
These variables are available for use in snippets, as well as when sending a reply or SMS message wi...
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How do I restrict access to parts of my portal?
Question: I want different access restrictions to different parts of the user portal. This is the co...