I'm having trouble with an error: "Connection timed out" whilst upgrading

Using Deskpro

чет, 22nd фев 2018 1:46 pm

If you try to upgrade Deskpro and get an error with something like this: ... [EXCEPTION] GuzzleH...

I'm having trouble with emails being processed from a POP3 account

Using Deskpro

чет, 26th юни 2014 3:10 pm

Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...

How do I resize the panes of the agent interface?

Using Deskpro

пет, 27th юни 2014 11:59 am

You can change the relative size of the agent interface list pane and content pane. Just drag the di...

Why can't I see flags?

Using Deskpro

пон, 28th юли 2014 9:24 am

Коментар (1)

Question: When other agents on my helpdesk set flags, I can't see them. Is there something wrong? ...

I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Using Deskpro

вто, 29th юли 2014 6:39 pm

Question: When I forward emails from my personal account to the helpdesk, they are not turned into ...

I'm having trouble with some tickets ending up in random departments

Using Deskpro

сря, 30th юли 2014 9:50 am

Question: I've noticed a few tickets on my helpdesk are ending up in departments that don't make an...

I'm having trouble with Exchange not sending displaying the 'From:' field

Using Deskpro

пон, 11th авг 2014 6:12 pm

Question: The From: name for an agent notification should be the user's name, but all our agents ar...

How do I limit agent access to tickets by department?

Using Deskpro

вто, 12th авг 2014 11:28 am

Коментар (1)

One function of departments is limiting agent access to tickets. For example, you can set up your h...

I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Using Deskpro

чет, 14th авг 2014 3:38 pm

Question: My Deskpro On-Premise installation can't connect to my POP3 server, although the account ...

How does user auto-response flood protection work?

Using Deskpro

чет, 14th авг 2014 4:18 pm

Question: There is no way for the user to opt out of receiving ticket emails, but I found this when...

How do I set up an internal knowledgebase for agents only?

Using Deskpro

чет, 14th авг 2014 4:50 pm

Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...

How do I use the filter pane?

Using Deskpro

чет, 28th авг 2014 9:36 am

The left-hand filter pane is collapsible. Click the < icon to collapse it. When collapsed, it will ...

How do I bill users or record time spent on support?

Using Deskpro

вто, 2nd сеп 2014 5:05 pm

Question: Where do I bill a user for a support fee or log support time? I can't find any way to do ...

How do I use drag and drop ticket attachments?

Using Deskpro

вто, 2nd сеп 2014 5:34 pm

You can drag and drop attachments to a ticket, or paste screenshots into the reply box. You can als...

How can I send automatic SMS notifications to agents?

Using Deskpro

пет, 5th сеп 2014 11:52 am

You can send alerts with SMS text messages for important ticket events. For example, you could recei...

I'm having trouble with agents not receiving SMS alerts

Using Deskpro

пет, 5th сеп 2014 12:10 pm

If you have configured a trigger, escalation or SLA to send SMS alerts, but agents are not receiving...

What are the different interfaces within Deskpro?

Using Deskpro

пон, 8th сеп 2014 5:16 pm

There are five interfaces in Deskpro: 1. The user portal with an address like yourcompany.deskpro.c...

I'm having trouble with duplicate actions from a custom trigger

Using Deskpro

пон, 8th сеп 2014 5:49 pm

Question: I added a custom trigger, but sometimes it seems like it is running twice in a row, or pe...

How do I assign out-of-hour tickets to a particular team?

Using Deskpro

пон, 8th сеп 2014 5:58 pm

Коментар (1)

Suppose you want to treat incoming tickets differently if they are created outside of working hours....

How can I filter bounce messages?

Using Deskpro

пон, 8th сеп 2014 6:01 pm

Suppose one of your ticket email accounts is used as the reply address when you send out your compan...

How do I automatically increase ticket urgency on tickets from organization managers?

Using Deskpro

пон, 8th сеп 2014 6:03 pm

If your agents are using the CRM app to record which users are managers of their organizations, you ...

How do I send a different auto-reply to new users?

Using Deskpro

вто, 9th сеп 2014 9:42 am

Suppose the sales team want to customize the email auto-response when tickets are submitted to the S...

How do I customize the text that appears on my portal?

Using Deskpro

вто, 9th сеп 2014 11:37 am

Question: Can I change the copy used on the portal outside of the Publish app content? Answer: ...

Can I use LDAP to sign in my agents?

Using Deskpro

вто, 9th сеп 2014 3:24 pm

Question: Does Deskpro support LDAP? Answer: Yes. To enable LDAP, go to Apps in Admin > Apps > Apps,...

Can I use Active Directory to sign in my agents?

Using Deskpro

вто, 9th сеп 2014 3:27 pm

Question: Does Deskpro support Active Directory? Answer: Yes, Deskpro has an Active Directory app...

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