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SMS Logs

в SMS
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Публикувани: 17.05.2022 г.|Последно обновено: 23.05.2022 г.

In Channels > SMS > Logs you can see the log of all messages sent to and from your helpdesk.

Date

The date and time a message was sent or received

Message ID

The messages unique ID

User

Deskpro ID of the user who sent the SMS

Agents

Deskpro ID of the agent who sent the SMS

Status

Status of SMS whether it was successfully sent

Direction

If SMS was inbound (sent by user) or outbound (sent by agent)

From Number

The number used to send the SMS

To Number

The number of the recipient

Ticket

ID of ticket the SMS was routed to

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