Apply triggers based on number of tickets assigned to an agent - Общност / Feature Request - Deskpro Support

Apply triggers based on number of tickets assigned to an agent Collecting Feedback

ruyan

The idea is to inform the user when the agent is busy. ie. if the agent has 3 tickets in 'awaiting agent' status and a new fourth ticket comes in, to be send an email to the user and inform him that the agent is busy working on 3 tickets and the estimated waiting time is XX.

Добави коментар

Моля, логнете се или се регистрирайте, за да оставите коментар.

Влез
Регистрирай

New Feature Request

Автор: ruyan
Creation date: 13.04.2021 г.
Last update: 17.11.2023 г.
Publish date: 13.04.2021 г.
Category: Feedback

Apply triggers based on number of tickets assigned to an agent - Общност / Feature Request - Deskpro Support

Apply triggers based on number of tickets assigned to an agent Collecting Feedback

Добави коментар

Етикети