Troubleshooting
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Restore missing default avatars
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"401 SOAP client returned status of 401" error
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I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
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Fatal Swift.php error
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SSL Errors during upgrade
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Can't access /reports/ on IIS
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CAPTCHAs not accepting correct responses
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Checking for mail more frequently than once per minute
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Using Deskpro With Galera Cluster
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I'm having trouble with IMAP SSL certificate errors
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I'm having trouble with an error: "PHP IMAP extension"
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I'm having trouble with an error: "imap_open() error" in logs
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How to inspect AJAX requests with Chrome tools
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Why is my Deskpro On-Premise installation not accounting for daylight savings time?
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Providing us access to your Deskpro server that is behind a firewall (Linux)
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How Deskpro uses POP3
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Fixing your database schema
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Where can I find my License Key file?
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Moving from on-premise to cloud
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How do I clean up old installations of Deskpro?
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Updates do not appear or automatic updater cannot download updates
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Installation error during "Verifying the URL" step
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Deskpro "server info" pages
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Can I move from Deskpro On-Premise to Deskpro Cloud?
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Making a test version of your helpdesk
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A user's details were changed and I don't understand why
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License error after importing Zendesk data
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Using Amazon S3 for storing binary data
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Warning emails about "cron has been active for X minutes"
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How do I enable logging for outgoing email?
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I get "File not found" errors when trying to download attachments
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Disable Suhosin
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How to debug cron
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Disable clean URLs
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How do I disable automatic error logging?
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How do I reset an admin password in Deskpro On-Premise?
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Generating a server report file
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I've lost admin permissions and I'm locked out of Deskpro On-Premise
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502 Bad Gateway error
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Managing and extending your Deskpro On-Premise license
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How can I change the new chat notification sound?
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'Unable to allocate memory for pool' error
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I'm having trouble being locked out of my helpdesk by IP whitelisting
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What is Deskpro On-Premise?
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MySQL "writing file" error
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Server error messages when opening tickets, with PHP "Allowed memory exhausted" errors
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Why do all users seem to have the same IP address?
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Switching from database to filesystem storage or back doesn't change database size
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Download errors when running from behind a proxy: internal hostname being used
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How do I enable logging for incoming email processing?
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