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Bug Report Design Feedback
إرسال Feature Request
Bug Report Design Feedback
اقتراحات
اقتراحات
إرسال Feature Request
Bug Report Design Feedback
الإعجابات
عنوان
الحالة
تعليقات
نشاط
0
Approval for Helpdesk Articles
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0
0
Article/News/Community comment to email
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0
0
Option to delete a user without deleting their tickets
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0
1
Add label while creating ticket as agent
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0
0
Separation line - font task bar
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0
1
[UX suggestion] Change label 'Add' to 'Add label'
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0
1
Add interface to mange Problems, just like you can manage Snippets
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0
0
Hide messages
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0
0
populate organisation field when an agent creates a ticket
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1
Allow incidents/tickets to be raised from Slack
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0
0
Add option to set default sorting for queus
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0
Locked by Agent Preview
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0
0
News comment's access via API
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0
Improve Task Functionality
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0
0
Optional Plain Text Templates for Email Templates
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1
Create users without email
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0
Allow multiple entries on search words - Creating an article
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0
1
Show ticket count in lists
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1
Add Ticket Number to Tab info when hovering and Reordering of Tabs
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0
1
Copy fields from Grid view without Opening ticket
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0
5
Labels - Department based segregation
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0
1
Allow a ‘minimum business days’ configuration of date picker
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0
0
Tooltips on Lock-Symbols
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0
1
Ticket field - Select field - To hide an option from user form only
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0
I would like the "Search in top bar" to include custom field searches by default
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1
Mass Action to Link tickets
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0
Mass Actions based on a common parent ticket
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0
1
manually set usersource_sync time
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1
Apply Permissions\Department at the Article level
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1
1
Privacy between departments
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1
0
Report Unassigned Tickets on Dashboard
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0
Specific sender set as always agent note
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0
KB articles ordered by publish date, oldest on top
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0
Merge Multiple Tickets at once
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0
Custom Field Data Import
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0
I want to specify the items to be output in the CSV output of tickets.
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4
Configurable Look&Feel of Agent sight
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0
Auto assign agent and team once you open the ticket
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0
Make guides templated
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0
1
Change or improve default publish editor for more advanced edits
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0
add a new API call for 'date_last_modified'
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0
Filtering on Categories in the Community
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1
Inserting pictures into a community comment
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0
Filtering option on Custom Fileds in Community topics
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1
Disable new ticket creation on specific email account/s allowing replies for active tickets
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1
Ability to "HIDE" disabled users, organizations, etc. in Tickets
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0
Feedback post v5 to v6 upgrade
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0
Notification about updated KB articles
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10
DQPL: Total ticket open time - Work hours only
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0
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
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0