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How can I change the format and display of date and time? - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can I change how Dates and Times are formatted?

How can I change the format and display of date and time?

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You can customize the format that Deskpro uses to display dates and times in the Dates and Times section of Admin > Setup > Settings. 

The formatting will apply to the agent interface.

Enter the format characters from the table below that correspond to the date you want to display.

For example, the date format M j Y means that when the interface needs to display a date, it will display something like "Jan 1 2017". If you wanted it to display "1st January 15", you would edit the Date format field to read "jS F y".

 

format character

Description

Example output

Day

 

 

d

Day of the month, 2 digits with leading zeros

01 to 31

D

A textual representation of a day, three letters

Mon through Sun

j

Day of the month without leading zeros

1 to 31

l (lowercase 'L')

A full textual representation of the day of the week

Sunday through Saturday

S

English ordinal suffix for the day of the month, 2 characters

st, nd, rd or th. Works well with j

z

The day of the year (starting from 0)

0 through 365

Week

 

 

W

ISO-8601 week number of year, weeks starting on Monday

Example: 42 (the 42nd week in the year)

Month

 

 

F

A full textual representation of a month, such as January or March

January through December

m

Numeric representation of a month, with leading zeros

01 through 12

M

A short textual representation of a month, three letters

Jan through Dec

n

Numeric representation of a month, without leading zeros

1 through 12

Year

 

 

Y

A full numeric representation of a year, 4 digits

Examples: 1999 or 2003

y

A two digit representation of a year

Examples: 99 or 03

Time

 

 

a

Lowercase Ante meridiem and Post meridiem

am or pm

A

Uppercase Ante meridiem and Post meridiem

AM or PM

g

12-hour format of an hour without leading zeros

1 through 12

G

24-hour format of an hour without leading zeros

0 through 23

h

12-hour format of an hour with leading zeros

01 through 12

H

24-hour format of an hour with leading zeros

00 through 23

i

Minutes with leading zeros

00 to 59

s

Seconds, with leading zeros

00 through 59

Timezone

 

 

e

Timezone identifier

UTC, GMT, Atlantic/Azores

I (capital i)

Whether or not the date is in daylight saving time

1 if Daylight Saving Time, 0 otherwise

O

Difference to Greenwich time (GMT) in hours

+0200

P

Difference to Greenwich time (GMT) with colon between hours and minutes

+02:00

T

Timezone abbreviation

EST, MDT

Full Date/Time

 

 

c

ISO 8601 date

2004-02-12T15:19:21+00:00

r

RFC 2822 formatted date

Thu, 21 Dec 2000 16:01:07 +0200


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